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Customer - Ogijo
Tuesday, 7 April 2015
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Item details
City:
Ogijo, Ogun
Salary:
₦75,000
Item description
Responsibilities:
• Support the day to day commercial activities of the organization • Manages the customer relations system of the organization as well as customer visits and follow up • Responsible for resolving customer complaints and concerns quickly and efficiently by liaising with operations, planning and finance department •
Attends and sometimes represent the organization in high level customer meetings • Manages all direct reports and performing customer service related activities to ensure that transactions are processed timely and correctly •
Provides complete and accurate reports to chief commercial officer or as required by stake holders •
Management of shipping lines contracts and service level agreements •
Interacts with agents, consignees, shipping companies, government agencies and other stake holders in the maritime industry on customer/ commercial related activities •
Lift all prepayment and government agencies holds •
Ensure successful implementation of any new process introduced by management for customer service related activities •
Ensure that recognized safe working practices are utilized for all terminal operations and maintain implementation of safety policies and procedures •
Provides first line of response for any accident, emergency situations and damage assessments •
Assisting the safety and security team as required to maintain the best control at the terminal •
Contribute to the ‘on the job training’ of supervisory staff and undertake other duties within capabilities as required by senior management •
Assist in the development of staff to ensure they perform at efficient and effective levels by monitoring performance and taking appropriate action in order to ensure they reach their full potential •
Performs any other related activities as designated by the chief commercial officer Requirements/Skills: •
A relevant university degree from a reputable higher institution •
Ability to work under pressure • Fluent in English Language written and spoken and good report writing skills • Excellent interpersonal and listening skills • Proficiency in Microsoft office applications • Good conflict resolution and negotiation skills.
persistence and perseverance
• Support the day to day commercial activities of the organization • Manages the customer relations system of the organization as well as customer visits and follow up • Responsible for resolving customer complaints and concerns quickly and efficiently by liaising with operations, planning and finance department •
Attends and sometimes represent the organization in high level customer meetings • Manages all direct reports and performing customer service related activities to ensure that transactions are processed timely and correctly •
Provides complete and accurate reports to chief commercial officer or as required by stake holders •
Management of shipping lines contracts and service level agreements •
Interacts with agents, consignees, shipping companies, government agencies and other stake holders in the maritime industry on customer/ commercial related activities •
Lift all prepayment and government agencies holds •
Ensure successful implementation of any new process introduced by management for customer service related activities •
Ensure that recognized safe working practices are utilized for all terminal operations and maintain implementation of safety policies and procedures •
Provides first line of response for any accident, emergency situations and damage assessments •
Assisting the safety and security team as required to maintain the best control at the terminal •
Contribute to the ‘on the job training’ of supervisory staff and undertake other duties within capabilities as required by senior management •
Assist in the development of staff to ensure they perform at efficient and effective levels by monitoring performance and taking appropriate action in order to ensure they reach their full potential •
Performs any other related activities as designated by the chief commercial officer Requirements/Skills: •
A relevant university degree from a reputable higher institution •
Ability to work under pressure • Fluent in English Language written and spoken and good report writing skills • Excellent interpersonal and listening skills • Proficiency in Microsoft office applications • Good conflict resolution and negotiation skills.
persistence and perseverance
